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Value of DT in Global Public Health

Value of DT in Global Public Health

Value of DT in Global Public Health

Design thinking is the way designers think when designing products by putting themselves in the user’s position and connecting with the user to understand what they like, want, and desire. 

Many top brands, including Apple, Google, Samsung, and GE, have quickly adopted the design thinking method. It is being taught in top universities worldwide, such as Stanford, Harvard, and MIT. 

“Design is more than just what it looks like or feels like. Design is the way it functions.” Quotes Steve Jobs, founder of Apple Inc.

Today, let’s consider the importance of DT in the global health system. Value of DT in Global Public Health

The design process in the global health healthcare

The process of design thinking can be described as a systematic method that aims to understand the patients. It challenges our current skills to redefine issues to discover different strategies and solutions. 

The solutions may not be apparent at the initial understanding stage. However, it’s about a profound concern to understand those patients who seek help for their issues or find other solutions to healthcare. 

It assists us in observing and gaining empathy for the person we are treating. It assists us in engaging in the treatment of a patient, for example, asking the questions, assumptions, and implications.

Design thinking can be extremely beneficial to tackle healthcare issues that are unclear or are not understandable quickly.

  1. The user’s perspective (patient in our instance) redefines the issue by focusing on humans.
  2. In brainstorming sessions, you can come up with a lot of ideas. It is the process of iteration sessions where you can try different methods to find a proper solution—for example, the solution of a new disease.
  3. Experimenting and testing concepts and ideas about healthcare.

How can thinking be used in the health sector?

Design thinking is a great method to connect with human beings, and it involves complex or inherently subjective concepts like motivations, emotions, and needs. It is certainly applicable to the health field too. 

The final users are people who are suffering, and all they want is support to become better. The healthcare industry has a lot to achieve from the use of design thinking. The most well-known doctors from the past advised us to look at the patient as a whole and understand the whole person. 

It could have been a form of design thinking applied to patients. All the medical knowledge we have currently resulted from that method of thinking.

Design thinking can be used in two different ways in the field of healthcare.

  1. To resolve the problems in Healthcare delivery by helping the physician perform better with equipment procedures.
  2. To Help and aid patients, you can design products that are based on curing different types of diseases.

The issue today is that design thinking has to be applied to healthcare systems by the physician himself. We said that it is impossible for existing design thinkers to be taught medical practices. 

Instead, let them learn from their clinical experiences and apply them to their practice. 

Also, design thinking methods can be taught to those facing issues. There is a chance that a clinician who is a design thinker may begin to point out many crucial issues within the system that can be identified once they are discovered. A few examples of applying designs thinking for healthcare include:

  1. Healthcare simulations systems that help improve preparation and training will reduce errors and enhance preparation and management.
  2. Designing the MRI console to reflect an adventure that enticed children instead of scaring them. It will also reduce the necessity to delay or sedate scanning in a Pittsburg hospital. [1]
  3. The design of a Pediatric Emergency Unit at Aster RV Hospital, JP Nagar, Bangalore, with the concept of trains with a bright and cheerful atmosphere. They also have distraction systems that reduce the anxiety and fear of visiting emergency rooms, making such rooms more pleasant for parents and their children.

What are the main requirements?

  1. It’s time to plan additional aspects for healthcare professionals to learn about the concept of design thinking more deeply via sessions, lively discussions, and hands-on experience. You can achieve better results in healthcare if you complete a simple yet effective design thinking course.
  2. Multidisciplinary/cross-domain interaction needs to be motivated so that clinicians can explore various newer technologies, perspectives, and potential solutions that they can apply in the clinical niche.
  3. Work with institutions, technical domains, and other institutions, and develop solutions together.

Design Thinking, Applied

Hospitals, employers, and health plans are all trying to keep customers using outdated technology and procedures for service. Most of these customers have experienced personalized and deft care from other industries like hotels, retail, travel, and finance. 

However, they don’t have equivalent experience in the realm of healthcare. It’s not about the absence of technological innovation, but healthcare experts must focus on customer-centric experience management. Value of DT in Global Public Health

What’s the best way of using a design-thinking approach to difficult issues like managing the customer experience? Let’s know-how:

Empathy Can Be The Best Solution

One of the major advantages of design thinking over other methods for improving healthcare processes is removing assumptions from different people’s experiences. The most important element in design thinking is empathy and the ability to understand and share other people’s emotions [2].

Being able to connect with the audience you are targeting and identifying the needs of patients is a great way to help develop this healthcare niche. It would be best to determine the appropriate patients to treat by using design thinking methods and identifying the feelings that drive behavior. You can master the technique of absorbing people’s feelings if you learn design thinking.

Conclusion

There’s a caution to use design thinking in the field of healthcare. In other industries, designers can efficiently take customer feedback and customize their products to satisfy user demands without thinking about the negative repercussions of this strategy. However, in healthcare, this approach could prove to be risky. 

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The things that patients want might not be the best for the design team, and the developer might have to go against their preferences and follow the advice of healthcare professionals or researchers. However, if used correctly, design thinking can surely prove to be one of the most effective methods for healthcare to treat patients.

Ref 1 – https://iap-kpj.org/healthcare-innovation-and-design-thinking/#ref11

Ref 2 – https://psychcentral.com/lib/feeling-stuck-how-to-express-your-feelings

Value of DT in Global Public Health

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